SHIPPING & RETURNS
Shipping Policy
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order, go to the cart and select "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods. We will ship your package within 3-5 business days.
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Please Note: Pre-Order items are not in stock items and do not ship immediately. Preorder items can take up to 3 weeks to ship.
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Once an order has been placed, edits cannot be done to fix an error that occurred during the ordering process( i.e. wrong size, incorrect address, discount code not applied etc.)
Our support team is always happy to guide you at any step!
Return & Exchange Policy
With limited exceptions, returns are refunded via store credit in the form of a Brown Girl CEO e-gift card. Brown Girl CEO does not issue store credit for the original shipping charges. Please be sure to send your items back in full accordance with our return policy:
Items must be sent back within 5 days of the delivery date. Items must be unworn, unwashed, and have original tags attached. Items must be free of stains, makeup, deodorant, perfume or wear.
Bodysuits, undergarments, and accessories are non- returnable. All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing. When sending back items from multiple orders, you must fill out an order packing slip for each applicable order. All returns are refunded via store credit in the form of a Brown Girl CEO e-gift card. We are not liable for any return packages that may become lost or stolen in-transit.
Please keep your proof of postage and/or tracking number when shipping back your returns. Returns are processed within 5-7 business days after your item(s) are delivered to us. Damaged, defective, or incorrect items must be reported within 7 days of delivery. Return drop-offs are not accepted at our curbside location.
Send returns to:
5650 Old National Hwy.
College Park, GA 30349